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<!doctype html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Help &amp; Tips – Pen2Post</title>
<meta name="viewport" content="width=device-width, initial-scale=1">
<link rel="stylesheet" href="journal.css">
</head>
<body>
<div class="notes-container">
<div class="top-buttons">
<button class="floating-button" onclick="goBackToApp()" aria-label="Back to app">
<svg viewBox="0 0 24 24" aria-hidden="true">
<path fill="currentColor" d="M15.41 7.41 14 6l-6 6 6 6 1.41-1.41L10.83 12z"/>
</svg>
</button>
</div>
<main class="page-main">
<h1>Help &amp; Tips</h1>
<p class="text-muted">
Answers to common questions, plus simple ways to get better results from your handwritten pages.
</p>
<!-- Quick questions -->
<h2>Quick questions</h2>
<h3>What is Pen2Post for?</h3>
<p>
Pen2Post turns photos of your handwritten journal pages into editable text,
while keeping your original wording and structure.
</p>
<h3>Will it fix my spelling or grammar?</h3>
<p>
No. Pen2Post is designed to copy what is on the page, not rewrite it.
You stay in control of the meaning and final edits.
</p>
<h3>Can I process multiple pages at once?</h3>
<p>
You process one page at a time. Each new extraction is added to the text area,
so your pages stay in the order you choose.
</p>
<h3>How long does it take?</h3>
<p>
Most pages take under a minute, depending on how long the page is and how busy the system is.
</p>
<h3>How many pages can I do per day?</h3>
<p>
Your daily limit depends on your credits and plan.
The app shows your current balance and will let you know when you are running low.
</p>
<!-- Tips -->
<h2>Tips for better results</h2>
<h3>Write better</h3>
<ul class="section-list">
<li>Write a little slower and slightly larger than your tiniest handwriting.</li>
<li>Avoid extremely loose cursive if it tends to run together.</li>
<li>If needed, try printing instead of cursive for tricky words or names.</li>
</ul>
<h3>Snap better</h3>
<ul class="section-list">
<li>Use good, even lighting and avoid strong shadows across the page.</li>
<li>Hold your phone steady and keep the page flat in the frame.</li>
<li>Use dark ink on light paper for strong contrast.</li>
<li>Fill most of the camera view with the page, but keep all edges visible.</li>
</ul>
<h3>Share better (backup options)</h3>
<ul class="section-list">
<li>
If recognition struggles with your writing, you can read your journal aloud using your
keyboard’s microphone and let built‑in speech‑to‑text handle the transcription.
</li>
<li>
You can also add quick voice notes or comments about a Pen2Post extract and clean
everything up later in your main writing app.
</li>
</ul>
<!-- Troubleshooting -->
<h2>Troubleshooting</h2>
<h3>The text has lots of mistakes</h3>
<ul class="section-list">
<li>Check lighting and make sure there are no heavy shadows or glare on the page.</li>
<li>Try rewriting a short sample more clearly and testing again.</li>
<li>Make sure the page fills most of the photo and is in focus.</li>
</ul>
<h3>Nothing seems to happen after I tap Extract</h3>
<ul class="section-list">
<li>Give it a bit of time; some pages can take close to a minute when the system is busy.</li>
<li>Check your internet connection and try again if the connection was weak.</li>
<li>If the app repeatedly fails, close and reopen it, then try another page.</li>
</ul>
<h3>My credits or daily limit look wrong</h3>
<ul class="section-list">
<li>Wait a few seconds and check again; sometimes it takes a moment to refresh.</li>
<li>If you just watched an ad or bought credits, reopen the app to trigger a refresh.</li>
<li>If the problem continues, note roughly when it happened so you can mention it in feedback.</li>
</ul>
<!-- Privacy -->
<h2>Privacy and your pages</h2>
<p>
Your handwritten pages and extracted text are only processed for as long as needed to create the result.
Once the text is shown in the app, it lives on your device.
</p>
<p>
If you clear the text or close the app without copying or sharing it, it cannot be recovered.
Before you clear anything, make sure you have copied or shared the text into a safe place.
</p>
<!-- Accuracy & refunds -->
<h2>Accuracy and refunds</h2>
<p>
Handwriting recognition is never perfect. Results depend on your handwriting, lighting,
and how clear the photo is. Pen2Post is meant to give you a strong rough draft, not a final,
error‑free document.
</p>
<p>
To protect your privacy, the app does not store your writing on its servers or keep detailed
records of individual pages. Because of this, pages cannot be reviewed or “reprocessed” on request.
</p>
<p>
Individual credits cannot be refunded based on dissatisfaction with output quality.
Please use your free daily pages and any bonus test credits to make sure Pen2Post works well enough
with your handwriting before buying larger bundles.
</p>
<p class="text-muted">
If you still have questions after reading this page, you can send feedback from the Feedback section in the menu.
While replies are not guaranteed, your notes help improve the app over time.
</p>
</main>
</div>
<script src="journal.js"></script>
</body>
</html>